Failure Tolerance…Great Results
I finally read my friend, Alison Levine’s 2014 New York Times bestselling book, On the Edge: Leadership Lessons from Mount Everest and Other Extreme Environments (I know, 2014. Sometimes I’m a bit slow on the uptake.
Tactful and Effective Negotiation – Part 2
You want to buy this product but you need a better price (or terms, or whatever you feel is necessary) in order to feel comfortable doing so. Last video we looked at how NOT to ask effectively. After all, that’s important to know.
Expecting the…Worst?
It is totally counterintuitive to the way most of us — at least most of us in this Community — think; to expect something undesirable to happen in order to not be upset by it when it does.
Tactful and Effective Negotiation – Part 1
There are times when you really might want to buy a product or service but a certain aspect of the offer is simply not acceptable to you. How do you turn down the salesperson’s offer in a way that both communicates respect, and elicits their desire to come back with something better?
Honesty and Finding the “FIT”
Getting on the “Same Side” as your prospective customer or client means that rather than pushing your solution on them you first discover their needs and then “FIT” your solution (if it is a fit) to those needs.
Week 50 Challenge — Giving Value to Your Team
One of the great lesson’s from Wallace D. Wattles 1910 classic, “The Science of Getting Rich” was the idea of giving your customers more in value than you took (received) from them in payment.
Empathy vs Sympathy
Yes, it’s still another example of two words that seem to be the same and are often used interchangeably, yet the difference in the results they bring are immense.
Change Your Questions
For this morning’s Cup of Wisdom a special treat for you. One of the wisest (to say one of the kindest is a given) people I know, Kathi Laughman, with a powerful look at wisdom from a book she discussed with us on a Tuesday evening Coffee & Conversation session some time back. Thank you so much, Kathi!
Week 49 Challenge — Simplify (and Just Once) ;-)
As you may know, I loved the book, Traction: Get a Grip on Your Business by Gino Wickman. Gino is the creator of “EOS” which stands for Entrepreneurial Operating System.
Lead-In Phrases…Pave the Way
Because people are so often ego-driven and emotion-based it can be difficult to give advice and suggestions in a way that they are not defensive toward you and resistant to your ideas.